Frequently Asked Questions
Hi guys,
this sections answers all frequently asked questions.
Best, Eric
Splash Resistance
Tech Wrap Products will help to protect your devices from splashes and dust. However they are a product made from fabric and are NOT waterproof. Hence, do NOT deliberately expose your valuable electronic devices to large amounts of liquids for longer periods of time. Splash and dust resistance on the surface material of the Tech Wrap results from material coating and might not permanent conditions and resistance might decrease as a result of normal wear. Travel9to5 will not be held liable for damage that occurs to electronics. Please watch the unboxing video before using the product: https://www.youtube.com/watch?v=0OL6aRL5a7c&t=158s
SHIPPING
2021/2022 Update: Due to the Global Pandemic shipping times are longer than usual. They are also more difficult to predict as not all logistic channels are available at all times. If you are trying to order a Birthday or Christmas present last minute, please be aware it MIGHT take longer later than usual.
We ship to most locations worldwide. Shipping generally takes up to 1-2 weeks, but varies from country to country. Shipping times can be significantly longer in 2021 as the global pandemic affects logistics. For some international destination the order MAY take more than 4-6 weeks to reach the final target. It usually depends on the customs clearance and infrastructure of the recipient country. For US Orders: You will receive a domestic parcel from our US Forwarder. For all other countries: We ship most parcels from our oversea warehouse in Asia.
Order Processing Time
Processing your order generally takes between 1-2 days. Please note that on weekends and public holidays orders cannot be processed, shipped or delivered.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we usually contact you via email.
Delivery Delays
Delivery delays can occur occasionally, when there is no one to receive the order at the domicile at the time. Please consider holidays can also lead to delays. Incorrectly provided shipping information can give us and the carrier a difficult time. So please make sure you give us your exact address details. If your shipment gets lost due to an incorrect address this might not be covered by insurance.
Shipping Confirmation & Order Tracking
Once you completed your purchase, you will get an immediate confirmation. Within 24 hours you will receive a separate confirmation that your order has shipped including the tracking number. This information will be provided in a separate email sent from our logistics partner ecommshipping. Please keep an eye for an email from support@ecommshipping.com
Customs, Duties and Taxes
Nobody enjoys taxes & customs, but they are an important obligation that nobody can avoid. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Once the parcel reaches its destination country, import duties or customs can be charged. The recipient of the order is responsible for all such charges.
If for some reason the order is sent back to us and it is damaged, for the following reasons refunds cannot be applied:
– The items were returned because the customer refuses to pay import duties or customs.
– Customer provided us with wrong address details and order is sent back.
Damage
For damages and lost items that occurred during shipping of your product, we cannot be held liable. If you received your order in damaged condition, please contact the shipment carrier to file a claim.
If all else fails, please get in touch with our assistance team directly at support@travel9to5.com
Problems with the tracking information?
We are happy to help you with any issues, but the information provided through the tracking number is the same for us. Therefore we recommend you to get in touch and resolve the issues with the carrier directly. If everything goes wrong, then please come and get in touch with our assistance at support@travel9to5.com
What part of the world do we ship?
Australia, Austria, Argentina, Belgium, Canada, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, New Zealand, Netherlands, Norway, Philippines, Portugal, Poland, Qatar, Russia, Singapore, Slovakia, South Korea, Slovenia, Spain, Sweden, Switzerland, Thailand, UAE, UK, USA, Uruguay.
If you cannot find your country on the list above, please get in touch with us, and we will find a way to get our product into your country
When will my order arrive?
Shipment processing time:
The general order processing time takes between 1-2 days. On weekends and public holidays orders cannot be processed, shipped or delivered. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Confirmation & Order Tracking:
Immediately after you placed your order you will receive a confirmation email. Once we had dispatched your order you will receive another email with the tracking information.
Delays:
Delivery delays can occasionally occur, when there is no one to receive the order at the domicile at the time. Please consider holidays can also lead to delays. Incorrectly provided shipping information can give us and the carrier a hard time. Please make sure you give us your exact address details.
What to do if something is wrong during shipping?
We will always try to help you as well as we can, but the information that the courier provides us is the same for everyone. Therefore, we advise to get in touch with the courier first, and try to resolve the issue with them.
Please understand that we cannot be held responsible for any loss and damage that occurred during transportation.
REFUNDS & RETURNS
DIGITAL PRODUCTS:
Digital Products are delivered by internet. Therefore: Once they are downloaded they CANNOT be returned and refunded
PHYSICAL PRODUCTS:
Physical Products are delivered by post. Therefore: They CAN be returned and refunded if in unused condition. If you are not entirely satisfied with your purchase or a defect is found on the product you had ordered you can return any item in its original condition within 10 calendar days of receipt. All of the items should come in their intact original packaging and be in unused condition. Please note that additional costs like shipping and an additional warehouse handling fee of 10 USD are not refundable.
Which items are accepted?
Only items from the Travel9to5 Online Store can be accepted. Should you have purchased from any of our authorized dealers, please contact them directly for returns.
For our international customers, VAT/Custom/Import Duties are the responsibility of the receiver and are non-reimbursable.
How long do refunds require?
Processed refunds are usually completed within 14 business days. Refunds will be issued based on your original payment for (e.g. PayPal, Credit or Debit Card, etc.)
Cancelling Orders
Changed your mind last minute? No problem, but please note that items that are already shipped have left our warehouse already and are in transit. The process is therefore not reversible. They must then be returned for a refund. Please understand that the cost of such a return has to be covered by the customer and our warehouse might us charge extra costs.
To check the status of your order please contact support@travel9to5.com
DISCLAIMER – EDUCATIONAL MATERIAL
The law and my own personal desire for transparency require me to explain my business and the products and services offered. I recommend you to perform your own due diligence prior to making any purchase from me. Also consider to seek advice from professional experts.
I do NOT believe in get-rich-quick schemes. I do not make any guarantees about your own ability to get results or earn any money with my ideas. The revenue figures mentioned on this site, my advertisments and of my free trainings or webinars are my personal results which are not typical. I have worked years to achieve these results and can and will not guarantee that you are willing to put in the identical amount of work into it replicate these results.
My educational content and courses are not intended to have you “start up” a business. Rather they are designed to enhance your personal skills and your existing creative business. If you are starting a business then please note that you are doing so on your own volition and without my soliciting. By visiting this website and/or interacting with any portion of it you agree that you’re fully responsible for any of the investments you make and any outcomes that may result from it.
Do you have questions about my educational material? Please email support@travel9to5.com
DISCLAIMER – CONTRACT TEMPLATES
This disclaimer is issued in conjunction with the Contract Templates offered by Travel9to5 as part of the digital courses on this website.
Purpose of Contract Templates
The contract templates are intended as a reference for individuals who prepare their own agreements with prospective or existing clients.They serve as a template to be modified for each specific project. They should not be duplicated blindly for each particular situation.
Not Legal Advice
Nothing contained in the Contract Templates constitutes legal advice or is intended to substitute legal advice. Countries have different laws which are subject to change and differ between jurisdictions. Travel9to5 recommends to hire an attorney to cross check the content and cannot provide recommendations, explanations or advice about your particular legal situation.
No Liability
In no event shall Travel9to5 be liable for any direct, indirect, punitive, incidental, special, consequential, or any other damages arising out of your use of Contract Templates. All information provided in the Contract Templates is provided “as is” without warranty of any kind.